bij99's Privacy Policy
Your personal information is completely safe at bij99 — we protect your privacy through SSL encryption and strict data protection practices.
Introduction & Scope
Welcome to bij99. This privacy policy ("Policy") applies to all online gaming services, websites, and related services provided through the bij99 platform. We take the personal privacy of our users seriously, and this policy clearly describes what information we collect, why we collect it, and how we use and protect it.
By using the bij99 website or registering an account, you are considered to have agreed to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
This policy has been prepared in accordance with the applicable laws of Bangladesh and international data protection standards. bij99 always believes in transparency and is committed to maintaining a relationship of trust with our users.
Information We Collect
bij99 collects certain information to operate its services properly and improve the user experience. This information is divided into the categories listed below:
2.1 Information You Provide Directly
This category includes information you voluntarily provide during account registration, identity verification, or when contacting customer support. This includes:
- Full name, date of birth, and nationality
- Email address and mobile number
- National ID card or passport details (for KYC verification)
- Financial transaction information (deposit and withdrawal records)
- Communications with our support team
2.2 Automatically Collected Information
When you use the bij99 platform, certain information is collected automatically. This includes:
- IP address and device identification information
- Browser type, operating system, and language settings
- Page view history, session duration, and click patterns
- Cookie and session token information
- Game play history and betting records
2.3 Information Received from Third Parties
Information may be received as needed from payment providers (bKash, Nagad, Rocket, Upay, etc.) and identity verification agencies. This information is used solely to confirm the validity of transactions and to prevent fraud.
Purpose of Using Information
bij99 uses collected information only for the specific, lawful, and clearly defined purposes described below. Information is not used beyond what is necessary.
| Purpose of Use | Information Used |
|---|---|
| Account creation and management | Name, email, mobile, date of birth |
| Identity verification (KYC) | National ID card, passport details |
| Financial transaction processing | Payment information, transaction records |
| Providing customer support | Contact information, account history |
| Fraud and abuse prevention | IP address, device information, game history |
| Service quality improvement | Usage patterns, session information |
| Fulfilling legal obligations | All relevant information |
bij99 never sells user information to third parties. Your personal information is not transferred to any external organization for advertising or marketing purposes.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the bij99 website. Cookies are small text files stored on your device that help improve your browsing experience.
4.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for maintaining login sessions and ensuring security.
- Functional Cookies: These store your preferences, language, and personalized settings.
- Analytical Cookies: These are used to analyze site traffic and improve service quality.
4.2 Cookie Control
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some bij99 services to not function properly.
Information Disclosure & Sharing
bij99 shares information with third parties only in very limited circumstances and only under applicable law and the terms of this policy. Those circumstances are described below:
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Payment Processing: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposit and withdrawal transactions.
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Identity Verification Agencies: The minimum necessary information is shared with authorized identity verification agencies to complete the KYC process.
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Technology Service Providers: Our technology partners may have limited access to information for the purpose of operating game software and the platform.
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Legal Obligations: We may be legally required to disclose information in response to a court order or a lawful request from a competent authority.
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Fraud Investigation: Information may be shared with relevant agencies in cases involving fraudulent activity or money laundering investigations.
Except for the reasons listed above, bij99 does not disclose your personal information to third parties under any circumstances. In particular, information is never shared for marketing, advertising, or data brokering purposes.
Data Protection Measures
bij99 applies industry-standard security technologies and processes to protect your personal information. Our security framework is described below:
6.1 Technical Protection
- 256-bit SSL (Secure Sockets Layer) encryption for all data transmission
- Collected data stored in encrypted databases
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-Factor Authentication support
6.2 Organizational Protection
- Only authorized staff have access to personal information on a need-to-know basis
- Data protection training is mandatory for all staff
- Strict confidentiality agreements with third-party partners
- A rapid response plan in the event of a data breach
In the event of any data breach, bij99 will promptly notify affected users and take all necessary remedial action.
Your Rights
bij99 gives its users full control over their personal information. Your rights are described in detail below.
Right to Access
You may request a copy of all personal information stored about you at bij99 at any time. This request is generally fulfilled within 30 business days.
Right to Rectification
If any of your information is inaccurate or incomplete, you can contact our support team to have it corrected. Maintaining accurate information is also our responsibility.
Right to Erasure
In certain circumstances, particularly where there is no legal obligation to retain it, you may request that your personal information be deleted.
Right to Restrict Processing
You may request that your information be used in a limited way for specific purposes. This may somewhat limit the functionality of your account.
Right to Data Portability
You may request that information stored about you be provided in a structured, machine-readable format.
Right to Object
You may object at any time to the use of your information for marketing or profiling purposes. We are committed to responding promptly.
Data Retention Period
bij99 retains your personal information only for as long as necessary to provide services or fulfill legal obligations.
8.1 Active Accounts
Your information will be retained for as long as your account remains active. This is necessary to ensure service quality and to personalize your experience.
8.2 After Account Closure
Even after an account is closed or deactivated, transaction information may be retained for a set period to fulfill legal obligations related to financial regulations. After this period, the information is securely deleted or anonymized.
8.3 Customer Support Information
Records of your communications with us are retained for a reasonable period to ensure service quality and for dispute resolution purposes.
Protection of Minors
bij99 strictly provides services to those aged 21 and above. We take special care to protect the data of minors.
We do not knowingly collect personal information from anyone under the age of 21. We verify user age through the identity verification process. If it becomes known that a minor's information has been collected for any reason, it will be deleted immediately and the relevant account will be closed.
If a parent or guardian suspects that their minor child has opened an account at bij99, they are requested to notify us immediately at [email protected].
Policy Changes and Updates
bij99 may review and update this privacy policy from time to time. Changes may occur due to changes in the law, the introduction of new services, or improvements to our data management processes.
For any significant changes, we will publish an update on this page and notify registered users by email. Continued use of the service after the effective date of the revised policy will be considered acceptance of the new policy.
We recommend that you visit this page regularly to stay up to date with the latest policy.
Contact & Complaints Resolution
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your data-related rights, please contact us:
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Email: [email protected]
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Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
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Response: We process all privacy-related requests as quickly as possible.
bij99 treats your privacy concerns with the highest priority. Our team is committed to reviewing your requests and resolving them in a fair and transparent manner. We believe that user trust is our most valuable asset and we always strive to maintain it.
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