bij99 Help Center
bij99 FAQ — All your questions answered in one place
Whether it's playing on mobile, depositing and withdrawing money, bonus terms, or account verification — you'll find simple, clear answers to your questions here.
Welcome to bij99. On this page we have answered the most frequently asked questions from players in Bangladesh across five categories — mobile gaming experience, account verification, depositing via payment methods including bKash and Nagad, bonus rules, and the fast withdrawal process. Every answer is direct and fact-based, so you can get the right information quickly without wasting time and enjoy your gaming without interruption.
Playing on Mobile
Mobile
Yes, you can access bij99 from any modern browser on your phone (Chrome, Firefox, Samsung Internet) without downloading a separate app. The site is fully optimized for mobile, so screen size or operating system is not a concern. Just type bij99.lat in your browser and log in to start playing right away.
A buildup of old cache and cookies can slow down page loading. Go to your browser settings and select "Clear Cache" and "Clear Cookies", then restart the browser. In Chrome, follow Settings → Privacy and Security → Clear browsing data. If the problem persists, check your internet connection or contact our support team via live chat.
When the connection is restored, the game will resume from where it left off. If the connection drops before a round is completed, the server automatically determines the result. If you notice any discrepancy, let us know via bij99 live chat — the support team will check the transaction history and resolve it quickly.
Yes, it's very simple. Open bij99.lat in Chrome, then select "Add to Home screen" from the browser menu. This creates a shortcut icon that lets you access the site with a single tap — just like an app. Safari users can tap the Share button and choose "Add to Home Screen".
Verification & Documents
Verification
Verification is usually requested before your first withdrawal or during an account review for security reasons. It is a standard security process that keeps your account protected from unauthorized use. Once verification is complete, you generally do not need to submit documents again — unless your information changes.
The Bangladesh National Identity Card (NID) is most commonly used for identity verification. A passport or driving licence may also be accepted. For address verification, official documents such as a utility bill or bank statement may be required. Photos of documents must be clear and show all four corners completely.
Verification confirms that each account belongs to a real person and that the service is being used only by those aged 21 or older. It helps prevent fraud and unauthorized transactions, and ensures that only you can withdraw your own winnings. bij99 places the highest importance on player security.
bij99 uses SSL encryption, which keeps your documents and personal information secure during transfer. Stored data is managed under a strict privacy policy and no personal information is shared with third parties. Visit our privacy policy page for more details.
How to Deposit
Deposit
The minimum deposit is ৳200 across all payment methods. That means you can start with ৳200 whether you use bKash, Nagad, Rocket, Upay, or bank transfer. This limit is set to make it easy to start with a small amount.
bij99 does not charge any deposit fee of its own. However, your mobile banking service (such as bKash or Nagad) may apply its own transaction fee — this is entirely subject to that provider's terms. The amount reflected in your bij99 account will always be the net amount you sent.
In most cases, deposits are reflected within a few minutes. Occasionally there may be a slight delay due to network congestion. Refresh the page and wait a moment. If more than 15 minutes have passed, contact live chat with a screenshot or transaction ID — the support team will verify and resolve it quickly.
Log in to bij99, open the deposit section, and select Nagad as the payment method. Send the specified amount to the displayed Nagad number and enter the transaction reference number in the appropriate field. Once the deposit details are confirmed, the money is usually added to your account within a few minutes.
bij99 currently accepts deposits via five methods: bKash, Nagad, Rocket, Upay and bank transfer (from major Bangladeshi banks including Dutch-Bangla, BRAC, and Islami Bank). The minimum deposit is ৳200 for all methods and every transaction is processed through a fully secure SSL connection.
Bonus Terms
Bonus
No, the welcome bonus is available only once per account — at the time of the first deposit. bij99 offers a 100% first-deposit bonus of up to ৳10,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,000 bonus, giving you a total balance of ৳2,000.
Yes, a bonus can be cancelled before the wagering requirement is fully met. However, cancelling the bonus will also remove all winnings earned from it. If you want to cancel, let the support team know — they will complete the process and your original deposited amount will remain intact.
At bij99, wagering is calculated only on the bonus amount, not on the total of deposit plus bonus. The current rate is 15x. Example: if you receive a ৳1,000 bonus, you need to place a total of 15 × ৳1,000 = ৳15,000 in bets. After that, winnings earned from the bonus become withdrawable.
Yes, every bonus has a set expiry period. If the wagering requirement is not met within the specified time after activating the bonus, the bonus will be cancelled automatically. The expiry details will be stated in the terms and conditions at the time of activation — read them carefully.
Slots and similar games generally contribute fully to wagering calculations. Live casino or sports betting contributions may differ. The terms and conditions at the time of activating the bonus will state how much each game type contributes. For specific details, ask our support team via live chat.
Withdrawal Questions
Withdrawal
bij99 generally completes withdrawals within 10 to 45 minutes. Bank transfers may take a little longer due to the bank's own processing time. If it takes longer than expected, contact live chat.
The minimum withdrawal amount at bij99 is ৳1,000. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before withdrawing, make sure your balance is at least this amount.
Yes, winnings earned from a bonus can be withdrawn once the wagering requirement has been fully met. Remember, wagering is calculated only on the bonus amount. Once wagering is complete, the winnings are converted to regular cash balance and can then be withdrawn in the normal way.
No, bij99 only allows withdrawals to a mobile banking account or bank registered in your own name. The account name and the withdrawal destination name must match. This prevents fraud and ensures your winnings reach the right person.
There are a few reasons a withdrawal may remain pending: account verification not yet completed, the bonus wagering requirement not yet met, or a temporary system processing delay. If it remains pending for more than 10–45 minutes, contact live chat. The support team will let you know the reason and resolve it quickly.
Have more questions? We're here to help
bij99's support team is available in Bengali and English 24 hours a day, 7 days a week. For any issue, contact us directly via live chat or email.
Log in to bij99Live Chat Support
Get instant help through direct chat, available 24 hours a day, 7 days a week
Email Support
[email protected] — for detailed questions or sending documents
Support in Bengali
Support available in both Bengali and English
Secure Platform
SSL encryption and fair play are ensured